Sentinel Managed Services

Managed Services

Computers are so much a part of every day business and home life that when they go wrong the world seemingly comes to a halt.

For many years, long before the phrase Managed Services was used, we have been involved in remote monitoring and maintenance of business critical IT systems.

Computer Technical Solutions has developed its own MS system and it is called Sentinel. Here are the basics provided under each service level, to get the complete list please contact us.

SERVICE

24/7 Monitoring

24/7 Reporting

Security Software

Security Monitoring

Automatic Tuneups

Updates & Patches

Asset Management

Online Backups

Performance Reports

Technology Audit

Help Desk

Inclusive Labour

Basic

Yes

Yes

No

Daily

Monthly

Weekly

No

Please Ask

No

No

No

None

Pro-Active

Yes

Yes

Yes

Daily

Monthly

Weekly

Yes

Yes

Yes

Annual

Yes

1 hr per unit

Ultimate

Yes

Yes

Yes

Daily

Monthly

Weekly

Yes

Yes

Yes

6 Monthly

Yes

Unlimited

So what’s the catch?

The catch is you don’t have to do anything! You can carry on with the service you have been getting and accept the down time you have experienced as being normal.

Or…. You can have a Free Trial for 28 days, no obligation and a complete and receive free IT Network Asset at the end of it no matter what you choose to do.

We are happy to discuss your support needs and help you make the best choice for you, the decision is yours.

How much does it cost?

Sentinel comes in a few different flavours……

Basic

Suited to Small Office Home Office (SOHO) businesses, the costs are slightly less than Pro because the nature of the business and the requirements for on-site attendance will usually a little different.

Servers require less hands on maintenance because the turnover of staff is usually less and the number of departments to be managed is also less.

Pro

Sentinel Pro cover is our most popular solution. Based on the type of hardware you need maintaining it is simple to understand. The number of onsite hours covered in the monthly maintenance is higher than in Home and will cover most typical monthly labour costs with very few rather rare exceptions.

The calculating form below provides an estimate for this version of Sentinel.

Ultimate

Ultimate is just that, it covers everything with the exception of replacement hardware and you can usually to cover the vast majority of your IT expenditure in this option. It always includes offsite secure backup and your Anti-Virus solutions as well as unlimited labour on equipment within the plan.

 

Contact us for more information or to arrange a meeting and even a 14 day monitoring and reporting only trial with no obligation.

First
Last