Thank You for subscribing to our monthly subscription support service.
- First of all click the link below to download the necessary monitoring tool Click Here to Download
- During the installation you will be asked to supply your contact details:
- Business Name (Leave blank)
- Contact telephone number
- Contact email address
- Please complete these accurately as they will be required for us to help you.
In the Task Bar it will look something like this:
5. If you chose anything other than
Asking for Support
To make a support request, locate the icon shown above and then using the left mouse button click it!
A window similar to the one below will appear
The information you entered during the installation will be shown in the relevant boxes.
In the box that says “If you want to add any comments to your Service Request, add them here!” you can do what is says and add extra details like:
I can’t get to a website address that I need
My computer is very slow
I want to upgrade my service
Can you call me for advice about buying a new widget
When you are ready to proceed click the “Request a Call” button.
We will receive the request in the form of an email and will contact you as soon as a technician is available.
Please note this may not be until the next working day dependant on our work schedule, but you will have priority over everyone else except business clients who are on contract with us.