Get Support

This is simple really, it breaks down to a couple of things, just follow the instructions:

  1. Locate your operating system below and click the link to download and install the software.
  2. Once installed you will need to locate this ITSM icon:ICON  It may be hidden in your Task Bar so click on the Hidden Icons triangle in Windows Systems:
  3. Right Click on the ITSM Icon and choose Submit Ticket:
  4. Complete the relevant ticket request and as soon as an engineer is available we will contact you

NOTE: It may be a few hours before we can contact you depending on our work load, so please provide as much information as possible and reliable contact details so we can contact you and fix your problem.

Ready to get started?

NOTE: Make sure you select the procedure appropriate for your device type i.e. macOS, Windows, Linux, iOS or Android and complete the necessary steps from the phone, tablet or desktop machine.

Comodo IT and Security Manager (ITSM) is a centralized device management system that allows network administrators to manage, monitor and secure desktop and mobile devices connecting to the enterprise networks. Once you have enrolled your device, it will have a security policy applied to it which will authenticate it to your company’s network and protect it from malware. Apart from other available ITSM operations, system administrators can create/delete user accounts, apply account restrictions, collect device and application data, deploy software updates and remotely erase data on users’ devices.

For Apple devices

1) Enroll opening the following link with any browser on your device: https://computertechnicalsolutions-ctsnww-msp.cmdm.comodo.com:443/enroll/apple/index/token/0f25d3f5d444510dca35b5d50b6482eb

2.a) [ONLY for macOS Devices] When you have installed itsm.mobileconfig file, use this link to download and install Comodo Client application: https://dl.cmdm.comodo.com/download/itsmagent-installer.pkg

2.b) [ONLY for iOS Devices] When your profile has been enrolled, you will be requested to install Comodo Client application. Upon completion of the installation, tap the green icon labeled “Run after installation” and follow on-screen instructions to complete enrollment process.

For Android devices

Download and install Comodo Client application by tapping the following link: https://play.google.com/store/apps/details?id=com.comodo.mdm

Upon completion of the installation, enroll using this link: https://computertechnicalsolutions-ctsnww-msp.cmdm.comodo.com:443/enroll/android/index/token/0f25d3f5d444510dca35b5d50b6482eb

For Linux devices

Download and install Comodo Client application by tapping the following link:
https://computertechnicalsolutions-ctsnww-msp.cmdm.comodo.com:443/enroll/linux/run/token/0f25d3f5d444510dca35b5d50b6482eb 
Use the same link for manual enrollment if required.

1) Change installer mode to executable:

$ chmod +x {$installation file$}

2) Run installer with root privileges:

$ sudo ./{$installation file$}

Enrolling Devices Manually

Use the following settings:

Host: computertechnicalsolutions-ctsnww-msp.cmdm.comodo.com
Port: 443
Token: 0f25d3f5d444510dca35b5d50b6482eb

 

Enrolling Active Directory devices

For Apple devices

Enroll using this link: https://ctsnww-msp.cmdm.comodo.com:443/enroll/apple/login

Use the login and password of your domain.

For Android devices

Download and install Comodo Client application tapping the following link: https://play.google.com/store/apps/details?id=com.comodo.mdm

Upon completion of the installation, enroll using this link: https://ctsnww-msp.cmdm.comodo.com:443/enroll/android/login

Use the login and password of your domain.