Support

IT Support Specialist

Computer Repairs Prestatyn, Rhyl, Abergele & Beyond: CTS provides a full Server, PC and Laptop service on hardware and software. What’s more, you don’t come to us, we come to you either via a remote connection or in person.

If you are looking for an IT Support Specialist, there are several ways we can help…..Computer Repairs Prestatyn

  1. If you live in the North Wales & Chester area you can call us for support on 01492 818111 or 01745 770033.
  2. No matter where you live you can register a Support Ticket and ask us for advice and an IT Support Specialist will reply within 24 working hours (also see 3 below).
  3. Again, even if you live on the other side of the world, we can provide you with remote support using our remote access tools.

As IT Support Specialist service providers we can also help by having a little online “Chat” first, then if you need help we can give you a quote for support and initiate a remote session.

Not looking for Computer Repairs Prestatyn, maybe you are further afield – no problem! The great thing about remote support is that you only need to have a working Internet Connection and for your affected system to be able to get online – The rest is up to us!

Remote Support

To keep life simple and your costs down, remote support is priced way below the cost of a visit. An hour of remote support is priced at around £30 (about $50) and to help you even more, many of the most common tasks that we are asked to perform are on a fixed price.

Virus Removal – £65 (USD – about $100)

Fixed Fee virus & Malware Removal – Up to 3 Hours. Often virus removal takes forever, but charging by the hour would be very unfair. So you can have the work done for a fixed fee. If I take less than an hour then you just pay the standard rates. Please note: If we decide that we will need to collect your PC as remote repair is not possible then our standard removal charges will apply but you will not be charged for the remote repair time. If you have paid for the remote repair in advance then that amount will be removed from your total bill.

Slow Computer – £30 (USD – about $50)

Slow boot? Slow shutdown? Just Slow? Complete Diagnostic with a breakdown of issues and resolutions as well as estimates on cost (takes up to 2 hours) for a Fixed Fee.

Anti-Virus Installation – £15 (USD – About $25)

If you are on a tight budget you will really appreciate this. I have a group of free anti-virus solutions that I can offer. I will scan your PC, remove your old anti-virus (Norton and McAfee don’t uninstall correctly from the control panel) then I will install the new free anti-virus and show you how to stay safe.

PC Full Clean up – £60 (USD – about $100)

Remove Virus/Malware infections, improve start-up speed, make recommendations on Anti-Virus and Ant-Malware solution, install AV or AM as required (additional software cost may apply but always on your approval), Any hardware improvements that can improve performance identified and full spec of recommendation supplied.

Cloud Backup

See our Dedicated Website CTS-Backup

Computer Repairs Prestatyn

Trusted by some of the towns most prestigious none High Street businesses for several years CTS have provided support to clients in their National & International businesses. From IFA’s to Software Houses,  Web Hosting and Web Design companies. Most of the residents of this wonderful Sea-Side Resort have little or no idea of the highly respected businesses that are operating in the town but no where near the hustle and bustle of the High Street.

Leave a Reply