When you have a problem with your computer, taking it to the computer shop Colwyn Bay or your local town might seem like the obvious solution, but it might not be the best solution because being without your computer for even a day can be frustrating.
Hi, my name is Stephen Richards the owner of Computer Technical Solutions, over the last 40 odd years I’ve seen technology move on at an incredible pace and my IT skills have had to keep up and improve year on year as a result. Back in 2004 I was working for a large international company where 5 IT staff were responsible for over 200 servers, 400 user computers at the UK office and all of the servers and computers in the Italian, German and Dutch offices as well.
Obviously you can’t have 5 people split between 4 offices and be effective, as a result almost everything we did was accomplished from our desks in the UK or from home when we were on call.
These days people are used to having their computer remotely accessed for maintenance work, even back in 2004 it was standard practice for busy business IT departments. As a result of all that experience I honestly thought that users in North Wales would jump at the chance to have less down time and more time with a working computer, but here we are in 2017 (as I write this) and still people are slow to understand that you save time and money by having the work done remotely.
Now, it is true that not all jobs can be done remotely, hardware issues like faulty power supplies, or memory upgrades, require the attention of a physical engineer; but again that is where we are different. We come to you so you don’t have to queue! In some cases we really do have to take your computer away to complete work, usually because it will work out cheaper for you and is more efficient for us, but so many issues can be fixed remotely. But in these cases rather than you take your computer to the computer shop Colwyn Bay or anywhere else, we come to you and collect, repair and return the computer saving you time, money and fuel.
Here are some of the jobs we have sorted remotely in the last 6 months:-
- Printer issue (faulty printer driver)
- Antivirus installation
- Problem with email application failing to start
- Microsoft Office – assistance with formatting documents
- Database configuration
- Offsite backup
- Malware removal
- Speeding up a computer
The last two in the list were interesting from the users perspective, the remote access sessions happened around 4pm and didn’t complete until 2am, but the client simply enjoyed their evening in front of the TV, went to bed and when they got up the following morning everything was sorted. The invoice complete with a breakdown of the work was in their inbox and all they had to do was make the payment via their bank account.
So, next time you are thinking about stripping down your computer or laptop to take it to the computer shop Colwyn Bay or anywhere else for that matter, why not give us a call first?
Computer Technical Solutions
01492 818111 or 01745 770033by